Cancellation Policy

At Xclusive Hair Salon, we value your time and ours. To ensure we can provide the best service to all our clients, we kindly ask that you respect our cancellation policy.

Appointment Changes & Cancellations

• We require at least 24 hours’ notice if you need to cancel or reschedule your appointment.

• Cancellations made with less than 24 hours’ notice may incur a 50% cancellation fee of the booked service total.

• No-shows (failing to attend your appointment without notice) will be charged 100% of the booked service and may require a deposit for future bookings.
  

Deposits

• Some appointments (such as colour services or large bookings) may require a non-refundable deposit to secure your spot.

• Deposits will be credited toward your appointment on the day. If you cancel within 24 hours or do not show up, the deposit will be forfeited.
  

Running Late

• Please arrive on time to ensure we can complete your service.

• If you’re more than 10–15 minutes late, we may need to shorten or reschedule your appointment and a late cancellation fee may apply.
  

We Understand Life Happens

We know that emergencies and unexpected events can occur. Please contact us as soon as possible if you need to make changes, and we’ll do our best to accommodate you.